Cancellation Policy

I. A patient is notified of the appointment “No-Show, Late & Cancellation Policy” at the time of scheduling. This policy can and will be provided in writing to patients at their request.

II. Established Patients:

a. Appointment must be canceled at least 24 hours prior to the scheduled appointment time. Cancellations that occur with less than 24 hours’ notice will result in a $60 charge. We understand there are times when you must miss an appointment due to an emergency or family/work obligations. If you should experience extenuating circumstances please contact our Practice Manager, who may be able to waive the no-show fee.

b. In the event a patient arrives late as defined by “late arrival” to their appointment, and cannot be seen by the doctor on the same day, they will be rescheduled for a future clinic visit, if available. If appointments are not yet available for their doctor, a reminder will be placed for the client to call to make a future appointment once the schedule opens. Should this happen more than once in a calendar year, the $60.00 fee will apply.

c. If two (2) no shows occur in a row or within a calendar year, the client will be required to pre-pay for any future appointments.

III. New patients

a. New Clients must put a card on file to hold their scheduled appointment slot.

b. Appointment must be canceled at least 24 hours prior to scheduled appointment time. Cancellations that occur with less than 24 hours’ notice will result in a $60.00 fee.

c. In the event the client arrives late to their appointment, they will be rescheduled for a future visit, if available. Should this happen at the next appointment, the client forfeits their right to any future bookings.

d. If two (2) no shows occur, the client forfeits their right to any future appointment bookings.

IV. Surgeries

a. Surgeries or procedures booked with a veterinarian require a $100 deposit at the time the appointment is booked. This deposit is returned, or credited back to the client at the time the surgery is performed and paid for.

b. These bookings are subject to a 48-hour notification of cancellation period, or the client forfeits the deposit.

c. This policy also applies to the Ultrasonography Specialist (Dr. Kight)

V. Orthopedic Specialist (Dr. McFadden / Dr. Oberhaus)

a. Patients must have an exam on file within the last 6 months before proceeding to schedule a specialty surgery.

b. Specialty surgeries require a non-refundable deposit of $500.

c. Cancellations that occur 72 hours in advance will receive a full refund of the procedure.